Returns & Refunds

Cancellation period

Up to 28 days for the cancellation and return process: you must tell us you wish to cancel within the first 14 days after delivery, then send the goods back within 14 days of telling us. If you notify us earlier, the return deadline is correspondingly earlier. This is not a 28-day period to notify us of cancellation.

You may cancel before dispatch, or notify us of cancellation within 14 days starting the day after delivery. For one order delivered in separate parts, this period starts after the last item arrives. Email info@alanoir.com with a clear statement that you wish to cancel. You do not need to give a reason or wait for our approval to exercise this right.

After notifying us, send the goods back without undue delay and no later than 14 days after that notification. Our return address is Alanoir, 30 Driscoll Street, Preston, Lancashire, PR1 1UP, United Kingdom. Email us for packing and carrier guidance; you do not need prior approval to exercise your cancellation right. You pay the direct return postage for a change-of-mind return. Use suitable protective packaging and a carrier that accepts perfume, and keep proof of posting. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Condition of returned perfume

Please return your perfume unused, with the bottle unopened and the original packaging intact and undamaged. For any discretionary return beyond your statutory rights, we only accept bottles and packaging that are unopened and undamaged; opened, used or customer-damaged items are not eligible for those discretionary returns.

For statutory online cancellations, you may handle goods only as necessary to establish their nature, characteristics and functioning, as you could in a shop. Opening packaging for permitted inspection does not automatically remove your cancellation right. We may reduce a refund to reflect loss of value caused by use, damage or handling beyond what is necessary, where the law allows.

These conditions do not exclude your rights if a product arrives damaged, is faulty or is not as described. Please email info@alanoir.com so we can resolve the issue.

Refunds

For a full-order cancellation, we refund the product price and the basic outbound delivery charge, excluding any premium delivery upgrade. We refund using your original payment method, without a refund fee, within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If nothing was dispatched, we refund within 14 days of cancellation.

Faulty or misdescribed goods have separate legal protections, including a short-term right to reject qualifying goods within 30 days. Further repair, replacement or refund rights may apply afterwards. The change-of-mind cancellation period does not limit those protections.

Optional cancellation message

To: Alanoir, 30 Driscoll Street, Preston, Lancashire, PR1 1UP, United Kingdom; info@alanoir.com
I wish to cancel my order for: [products]
Order number: [number]
Ordered on / received on: [dates]
Customer name and address: [details]
Date: [date]

You may use this message or any other clear cancellation statement.